Omnichannel food ordering provides a convenient dining experience for your customers and enables you as a business to double your revenue.

We recognise that, for many businesses, working with a third-party delivery platform is a big step. That’s why we’ve made the process as simple as possible. With our EPOS solution, you can easily expand your reach with seamless integrations. This means that any orders placed through delivery platforms can be managed directly through your system, enabling you to closely monitor any updates and reduce the risk of errors.

How the ordering process works:

1. Your customer places an order through a popular delivery platform, like Deliveroo, Just Eats, or Uber Eats.
2. The order details are automatically sent to your EPOS system, including the customer’s name, menu items, any special requests or allergies, and delivery instructions.
3. Your staff will receive a new order notification – having a kitchen display system in place will streamline the process.
4. The order is prepared and marked as ready for pickup or delivery.
5. Delivery drivers will be notified through the delivery platform.
6. Your customer loves your mouth-watering menu from the comfort of their home and order again the following week!

Plus, with live tracking available on the delivery platform, your customers can view order status updates all the way to their front door.

Discover multi-platform management at the click of a button. With YumaPOS, all your operations will be centralised, with our integration feature acting as an extension of your order management process. As a result, the delivery platform and your EPOS system will be synchronised and accessible via our single-platform solution. No hidden surprises or unnecessary faff.

From real-time order monitoring to automatic menu updates and payment processing, we have everything you need in one place.

Yes! With the YumaPOS Back Office, you are now able to create and manage variable menus across multiple platforms. You can even define different product types and prices for each location and time of day. You could roll out an unmissable breakfast deal or launch a miniature version of your lunch menu exclusively on the platform, the options are endless!

With the additional benefit of customer analytics, you even have the ability to tailor your menu to specific customer segments or delivery zones. This can massively improve the customer experience and enable you to establish a loyal following.

Make your business the preferred pick for takeaways, as well as the favourite for a dine-in experience.

For businesses of all shapes and sizes, keeping on top of dine-in and delivery orders can be a bit like spinning plates. If you own a local coffee shop or are running a restaurant with a small kitchen space, this can make the order fulfilment process even more overwhelming, especially during peak periods. But this shouldn’t hold you back from branching out – taking advantage of additional ways to reach your customers will maximise profitability and enable you to scale as a business. The solution? YumaPOS integration…

Our all-in-one EPOS system is designed to support all aspects of omnichannel order management. Using our advanced tracking and reporting tools, you will have an end-to-end view of each order, from when you have accepted the order to the minute it is received by the customer. You will also benefit from live delivery tracking while the order is en route and delivery confirmation notifications.

Staying close to the order will help you troubleshoot any issues in real-time, enabling you to improve both the speed and accuracy of the order fulfilment process. By giving your customers peace of mind that their order will be correct and arrive on time, you are also building trust as a business and improving your customer retention.

Absolutely! At YumaPOS, we understand that running a large-scale operation comes with a long list of challenges. From coordinating processes to streamlining communication and ensuring consistency across the customer experience, there’s certainly a lot to get your head around.

This EPOS solution offers full technology integration and multi-location support, making it much simpler to utilise third-party delivery platforms. Provided your multi-site business is set up with YumaPOS software, you can easily connect each location to a central database and monitor a large volume of orders. Using a single interface, you are able to effectively coordinate delivery operations, ensuring customer satisfaction is maintained across every site.

Our integration feature can also be customised to meet your unique needs as a multi-site business. To overcome the hurdle of menu and pricing management, you will have complete flexibility across your various locations, with any updates made via the Back Office automatically pulling through to that particular delivery platform. You can establish a set menu or create a more specific offering for each location, it’s up to you! Prices can also be adjusted depending on the location, time of day, or even in response to emerging trends in the market.

When you choose YumaPOS, you can count on us to provide an unmatched level of technical support, whenever you need it. From help with your EPOS hardware to the integration process, our in-house experts are available 24/7 to ensure you are set up for success.

Our EPOS system is built for your business. With an intuitive interface designed with the user in mind, you can switch between multiple delivery platforms in seconds. No complications. No long-winded process. We will take care of the tech side of things so you can get cracking on the more important stuff.