Across the hospitality and retail industries, our self-service kiosks are transforming the day-to-day operations of businesses, no matter the size or scale.

Also recognised as an interactive kiosk, a self-service kiosk is an interactive touchscreen that allows your customers to perform various tasks independently. This frees up staff time, meaning your FOH team will have far fewer plates to spin and can instead dedicate their energy to delivering a smoother, more attentive experience to your customers – no matter how busy it gets..

For example, self-serve kiosks allow customers to browse the online menu, order and pay, sign up for loyalty programmes – the list goes on and can be tailored to your exact needs.

Offering immediate access to services and useful information, our innovative self-service solution makes the vending machine look like an antique. With endless capabilities at the touch of a button, our stand-alone kiosk is the next step in your business journey.

Our self-serve kiosks combine interactive hardware with EPOS software to create a cutting-edge customer experience for your hospitality or retail business. As well as a large screen display, our kiosks also come with additional features, such as card readers and thermal printers.

Reflecting modern design standards, our touchscreen has an intuitive interface that mimics the look and feel of more familiar devices, such as smartphones and tablets. As a result, your customers will feel confident and secure when operating the kiosks, ensuring a seamless in-house or in-store journey from start to finish.

As an extension of our single-platform EPOS system, your kiosk is able to perform round-the-clock operations that contribute to strengthening your customer base, increasing revenue, and driving growth. Whether you’re looking to streamline your ordering and payment processes or build brand awareness, this visually engaging platform will capture your customers’ attention and make your employees’ lives a little easier.

When you choose YumaPOS, you will benefit from a tailored self-service solution that is built around your business.

Self-service kiosks are becoming increasingly popular across multiple industries and are being used in a variety of ways. Whatever the required function, the ultimate goal is to meet an increasing need for speed in the day-to-day operations of your business and, in doing so, provide your customers with greater freedom. Keeping up with the competition and fulfilling customer expectations is the key to securing success as a modern-day business.

From quick-service restaurants and retail stores to cafes and stadiums, our kiosk solutions are suited to a wide range of business types. Below are just some of the functions that our self-serve kiosks can provide:

• Speedy self-checkout
• Access to information about your business, including product details, services, and upcoming events
• Food and beverage ordering
• Purchasing, processing, and printing tickets
• Payments
• Personalised product recommendations
• Data analysis and actionable customer insights
• Increased upselling opportunities

Worried that self-service technology will have a negative impact on your customer experience offering?

Don’t be! Although our kiosks are designed to boost the efficiency of your processes, they should not be viewed as a robotic replacement for quality, face-to-face customer service. Your employees are a valuable asset to your business for a variety of reasons, including resolving queries, acting as brand ambassadors, and assisting with complex tasks that are beyond the capabilities of self-service kiosks.

For businesses of all shapes and sizes, creating a thoughtful and positive experience is equally – if not more – important than your product offering. Digitising your daily business operations will enable your staff to dedicate more time and energy to profitable interactions or tasks that provide greater value to customers. Plus, increasing your productivity while cutting back on unnecessary costs will maximise profits and allow you to scale your business at pace.

As a comprehensive and flexible EPOS solution, YumaPOS supports the growth of a wide variety of businesses across multiple industries.

Kiosks aren’t just for popular fast-food chains and big-name businesses. If you own an independent cafe or a boutique on the high street, there are several ways our self-service solution can benefit your small business:

• Cost-effective – Automating your everyday operations can help you cut back on unnecessary expenses, meaning you can invest more into initiatives that will optimise your service and scale your business.
• Increased efficiency – Peak periods can feel especially stressful for businesses with a smaller team of staff, and ensuring each customer receives a high level of service can be challenging. Introducing self-serve kiosks will speed up the ordering or checkout process, allowing you to cope with even the busiest of rush hours and increase revenue.
• Data collection – As a small business, one of your main goals is to establish and solidify your customer base. Self-service technology enables you to collect and action customer insights, whether that’s information around behavioural trends or popular menu items. Our single-platform EPOS solution offers numerous, easily digestible reports that can be accessed via a central dashboard. With this valuable data, you can gain a deeper understanding of your customers and create tailored promotions, encouraging repeat visits and giving your business a competitive edge.