Commercial kitchens rely on speed, accuracy, and clear communication. As a result of increased pressure during peak periods, cracks in the connection between your front-of-house and back-of-house begin to show. This can lead to a whole host of issues, including stressed staff and unhappy customers.

As you scale your operation, you need to adapt your processes to meet this increased level of demand. Running your order fulfilment process on paper tickets is a risky business anyway, let alone when you receive a sudden influx of customers. It increases the likelihood of errors, causes delays in the kitchen, negatively impacts the customer experience – the list goes on…

Being prepared is key. It’s time to take your back-of-house system digital.

Optimised for restaurants, cafes, and other hospitality businesses, a kitchen display system is a digital screen where incoming orders can be viewed by your kitchen staff. It is integrated with your EPOS system to ensure communications are streamlined across your business. This means that customer orders are received and displayed in real time.

Say goodbye to bulky printers and unwanted clutter. With digital tickets, your staff will have access to reliable order information at a glance. Plus, orders can be updated in real-time on the kitchen app and monitored by multiple members of staff, ensuring everyone is on the same page and nothing is missed.

The process is simple.

1. Your customer places an order.
2. A digital order ticket is generated and sent to your kitchen display within seconds.
3. The kitchen prepares the order.
4. The order is marked as complete on the EPOS system.
5. Your waiting staff will receive a notification that the order is complete and deliver the order to the customer’s table.
6. The order is closed, automatically updating your sales and inventory records.

It doesn’t matter if your waiting staff have taken the order at the table or your customers have used QR code ordering, all details are entered directly into your central EPOS system and relayed to the kitchen. This can include everything from the customer’s table number to any specific requests or dietary requirements. Ticket times are also visible to help you stay on top of turnaround.

Keeping track of multiple order statuses can be tricky at the best of times. That’s why we have introduced colour coding to our kitchen display system, allowing you to manage orders more effectively.

For businesses that offer dine-in, takeout, and even delivery, the kitchen can easily become overwhelmed with orders.

Our kitchen display system is equipped for a range of order management requirements, including the ability to sort by type. This allows your kitchen staff to determine how to prepare and present the orders according to their destination, whether that’s a table out the front or a customer’s sofa. Once the order has been fulfilled, it can be marked as ready for pickup or delivery.

Your kitchen display will be fully synchronised with your delivery management system. This means that any orders updated on the go via our handy driver app will be reflected on the screen. With the additional benefit of tracking delivery times, you are now able to identify any issues and optimise your delivery operations.

Our comprehensive EPOS solution is designed to transform the way that your business is run, for improved convenience and fewer headaches. When it comes to your back-of-house operations, not only will the system help iron out any kinks in your order management but it will also resolve any issues with stock.

Once each customer order has been marked as complete, your inventory data will be automatically adjusted. With access to in-depth analytics via our single dashboard, you can check stock levels in seconds and even receive alerts if any ingredients are running low. As a hospitality business, we recognise that reducing food waste is one of your biggest concerns. Our report enables you to monitor any excessive wastage, as well as align your delivery schedule to match procurement with demand.

From events and festivals to street corners and Saturday morning markets, food trucks offer a unique dining experience that is rapidly rising in popularity. They fulfil that speedy service and instant gratification that modern customers are looking for. So, the pressure is on to continuously meet these high expectations.

Yes, kitchen displays can transform the ordering process for larger hospitality businesses, but they are also the perfect solution for food trucks. With longer lines, limited space, and even faster turnaround times to meet, having an efficient system in place is critical.

A central hub for streamlining and automating the order management process, our kitchen app can slot easily into any commercial kitchen, no matter the size. When time is ticking and orders are piling up, you need to be able to effectively organise your food preparation process. Plus, with limited resources and fewer staff, having a simple and reliable method of communication will create a stress-free experience.

With details clearly displayed on a screen, along with features such as order tracking, you have everything you need to successfully prioritise orders and serve food in a timely manner. Not only will our kitchen display system help you on a practical level, but you will also have access to a wide selection of valuable analytics. Whether it’s a daily inventory report that helps reduce overstocking issues or insights to better understand your customers, capturing this data is essential to your ability to develop your offering as a small business and increase productivity.

Whatever your requirements and budget, opt for an EPOS system that can be built around your business. Get in touch today.